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Refund Policy

Most of our items are eligible for our 30-day refund policy.  If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping. 

Please contact us so we can provide your Return Merchandise Authorization Number.  Please write this on the shipping label. 

Please email: support@jtroesal.com with your refund claim. 

  • To be eligible for a return, your item must be unused and in the same condition you received it.
  • It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • To be eligible, the item must be faulty or damaged.
  • Personalized and/or customized items are not eligible for return. 

Several types of goods are exempt from being returned. Personalized items are not eligible for return.  Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.